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3.8 out of 5
Good!
See all 9 ebookers Reviews

"Great for an overnight stay . " More

By a verified traveller on Sat 20 May 2023

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double and Sofa room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room (Double and Single )

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Leonardo Hotel Southampton ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Leonardo Hotel Southampton

Everyone (2) Couples (4)
5 out of 5
Great for an overnight stay .

Posted by on 20 May 2023

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Comment from Hotel Management

21 May 2023 by Duty manager Leonardo hotel

Dear Sue,We’re extremely delighted to learn that you had a great stay and loved the overall experience.We appreciate your feedback and are glad to you choose our resort. Hope to see you again!With kind regardsLibin josephDuty manager

3 out of 5
Reasonable price. Expensive food and drink. Good beds. Room cleaning not up to standard. Bathrooms terrible - need renovating.

Posted by on 20 Oct 2022

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Comment from Hotel Management

24 Oct 2022 by Morita

Dear Brian,Thank you for your candid review of your recent stay at the hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room needs updating. It is a pleasure to announce that we will be implementing many of these to the property within the next couple of months. If there is anything else we can arrange to make your next stay with us even more comfortable, please let me know.

5 out of 5
Shower pressure very weak.Rooms basic,suitable for short stays.Hang sanitizers at entrance empty.

Posted by on 5 Dec 2021

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Comment from Hotel Management

13 Jan 2022 by Matt

Dear Richard, Thank you for taking the time to leave such a positive rating for your recent stay. Your critical feedback has been noted however and we will endeavour to ensure that these are rectified in advance of your next stay with us. We look forward to welcoming you back to Southampton very soon. Kind regards, Matt Duty Manager Jurys Inn Southampton

3 out of 5

Posted by on 15 Nov 2021

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4 out of 5
Decent property with a good view if you're lucky enough to get a room at the front of the hotel. The room was also surprisingly large which was really nice. The shower seemed a little temperamental, but it was wet and warm, which is all you need for a crash pad. The kitchen is currently closed, but there are over-priced pizzas on offer in the bar (I didn't sample). The drinks are also quite expensive. There are plenty of better-priced alternatives just across the park opposite. The only downside of this hotel is the parking situation. There are no spaces to park onsite, although some inconsiderate guests had taken it upon themselves to dump their cars in the drop-off area. There are several (paid) public car parks within easy walking distance - just be warned that most are unavailable during Pride for some reason. Would I stay here again? Yes. Would I pay full tariff? No. Would I recommend? Yes - with the above caveats.

Posted by , from Heybridge on 1 Sep 2021

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1 out of 5
The staff wete most unhelpful and miserable. Room wasn't properly cleaned and not cleaned during the stay yet insufficient supplies of eg tea/coffee/milk etc provided for the duration of the stay. Buffet breakfast not provided ywt was covid friendly on a night time to eat over priced bar food.....

Posted by on 8 Aug 2021

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Comment from Hotel Management

14 Aug 2021 by douglas

Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Jury’s Inn Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer. Please accept my sincere apologies for the shortcomings in our service levels during your stay. I understand that we cannot change the experience that you have already had, but I really do hope we will get the opportunity to welcome you back in the future and improve on the impression that you have been left with. Regarding the room cleaning standards, I can assure you that these are not our usual standards of service and we do apologise for falling short on your expectations. I have shared your feedback with my housekeeping team and will definitely utilise your feedback to improve ourselves further. Regarding room cleaning frequency, like many other hotels we had to take measures to ensure our team and our guest safety is in forefront of our practices and hence we try and minimise the contact. However I am indeed surprised that the team was not able to assist when you requested and will surely discuss and address this matter myself. Once again please accept my most sincere apologies for the inconvineace caused during your stay. Kind regards Douglas Lapsley Duty manager

5 out of 5
Didn't realise that we wouldnt have onsite parking. ☹

Posted by on 23 Jul 2021

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Comment from Hotel Management

3 Aug 2021 by douglas

We really appreciate the time you have taken to give us feedback regarding your recent stay at Jury’s Inn Southampton. We look forward to the pleasure of welcoming you back in the future. With Kind Regards Douglas Lapsley Duty Manager

4 out of 5
Gluteenittomia vaihtoehtoja löytyi aamupalalla, mutta laktoosittomia tuotteita ei ollut lukuun ottamatta soijamaitoa.

Posted by on 30 Sep 2022

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Comment from Hotel Management

5 Oct 2022 by Morita

Dear Maria,Thank you for taking the time to write your review following your recent stay here at the Jury’s Inn Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind RegardsMorita VenzenDuty Manager

4 out of 5
freundliches Personal. Frühstück reichhaltig. Zimmer etwas geringhörig

Posted by , from Stein am Rhein on 18 Jun 2022

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Comment from Hotel Management

20 Jun 2022 by douglas

We really appreciate the time you have taken to give us feedback regarding your recent stay at Jury’s Inn Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer. We look forward to the pleasure of welcoming you back in the future. With Kind Regards Douglas Lapsley Duty Manager

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.