14 Aug 2021 by douglas
Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Jury’s Inn Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer. Please accept my sincere apologies for the shortcomings in our service levels during your stay. I understand that we cannot change the experience that you have already had, but I really do hope we will get the opportunity to welcome you back in the future and improve on the impression that you have been left with. Regarding the room cleaning standards, I can assure you that these are not our usual standards of service and we do apologise for falling short on your expectations. I have shared your feedback with my housekeeping team and will definitely utilise your feedback to improve ourselves further. Regarding room cleaning frequency, like many other hotels we had to take measures to ensure our team and our guest safety is in forefront of our practices and hence we try and minimise the contact. However I am indeed surprised that the team was not able to assist when you requested and will surely discuss and address this matter myself. Once again please accept my most sincere apologies for the inconvineace caused during your stay. Kind regards Douglas Lapsley Duty manager
3 Aug 2021 by douglas
We really appreciate the time you have taken to give us feedback regarding your recent stay at Jury’s Inn Southampton. We look forward to the pleasure of welcoming you back in the future. With Kind Regards Douglas Lapsley Duty Manager
15 Aug 2020 by douglas
Dear Guest, Thank you for taking the time to share your feedback. I am very concerned to learn of your experience and would like to sincerely apologise for the inconvenience this may have caused. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If convenient to you, would it be possible for us to give you a call to discuss all aspects of your stay in more detail. If so, could you please email me a contact number and suitable time for either myself or one of our senior managers to give you a call? Please could you contact us directly so we can resolve this matter. Kind regards Jury's inn southampton
10 Jan 2020 by Vinay
Dear Guest, I would like to take this opportunity to thank you for choosing to stay at Jurys Inns Southampton and taking the time to complete our guest survey. It was most disappointing to read your feedback regarding the sound proofing as we haven't come across this issue before through any guest. Our sincere apologies and I can assure you that we all will utilise your feedback to review the issue and improve ourselves further. The hospitality, comfort and care we show to our guests are of paramount importance to us and the feedback you have provided will certainly assist us in the maintaining and constantly improving our standards. Yours Sincerely Vinay Malhotra General Manager
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Jurys Inn Southampton also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Smoking is allowed in designated areas at this 4-star Southampton hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Jurys Inn Southampton offers 270 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. 28-inch Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit. This Southampton hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.
Jurys Inn Southampton has a restaurant serving breakfast, lunch and dinner.
On-site venue No. 2 – This café serves breakfast and lunch. Guests can enjoy drinks at the bar.
24-hour room service is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.