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Hilton Brighton Metropole

4-star property
Kings Road, Brighton, England 020 3788 4841
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2.9 out of 5
See all 13 Ebookers Reviews

"location and staff service was very good. Also the swimming pool and bar and restaurant offered good food. " More

By a verified traveller on Wed 13 Nov 2019

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£69* Per night/room 27 Apr - 28 Apr

Suite, 1 Double Bed, Sea View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 1 Double Bed, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Hilton Brighton Metropole's great location. During your stay, you're just a quick walk from Brighton Beach. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa. Built in 1890, this 4-star hotel has 340 rooms over 7 floors. All rooms offer sofa beds and flat-screen TVs.

  • All rooms offer sofa beds, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet in some public areas
  • Enjoy regional cuisine while dining at 1890 At The Met
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with hot stone massages, facials or body wraps at the spa
  • Services include free food shopping service, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the breakfast and the beach
  • Steps from Brighton Beach and 5 minutes on foot from Churchill Square Shopping Centre
  • Dogs welcome for a fee

Hilton Brighton Metropole ratings based on 13 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hilton Brighton Metropole

Everyone (7) Couples (3) Family (1)
4 out of 5
location and staff service was very good. Also the swimming pool and bar and restaurant offered good food.

Posted by on 13 Nov 2019

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Comment from Hotel Management

7 Jan 2020 by The Guest Relations Team

Thank you for your feedback. Very happy to read you enjoyed the location, service and our swimming pool. We look forward to your next visit to the Hilton Brighton Metropole. Many Thanks

4 out of 5

Posted by on 30 Oct 2019

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4 out of 5

Posted by on 29 Aug 2019

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5 out of 5

Posted by on 22 Aug 2019

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Comment from Hotel Management

7 Sep 2019 by The Guest Relations Team

Thank you for your 5 out of 5 review We look forward to welcoming you back in the not too distant future. Warm Regards

3 out of 5
I was at the property for business so didn't get time to make full use of the amenities. However, the thing I really didn't like was the way you have to pay for EVERYTHING. It's not cheap to stay here so free wifi wouldn't be such a hardship, would it? Everything is geared towards 'Honors' guests (if you're not a regular visitor, you don't really want to have to 'join' a hotel) and for me it was a step too far that the (tiny) bottles of mineral water in the room were free for 'Honors' guests and £1.50 for 'non-Honors' guests. This did not exactly make me feel welcome! The weather outside was pretty warm so I went to the corner shop and bought a bottle of mineral water, twice the size for £1.50! At check in I opted for breakfast and was given a voucher - at no time was I told what it would cost, but I knew it would be expensive and gritted my teeth. The coffee machine was not working at breakfast which did not exactly make me happy about the 'mystery' price. When I checked out it was 'charged to the card we have for you on file' and again I was not told the cost verbally. I have yet to check my bank statement but I think this is extremely bad practice (I stay in a lot of hotels). So, my review? Clean hotel, nice room, friendly staff, ok location but the opportunistic pricing policy - especially about breakfast (without decent coffee) means I won't be staying here again.

Posted by on 3 Jul 2019

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Comment from Hotel Management

31 Jul 2019 by The Guest Relations Team

Thank you for your Review and we hope you enjoyed your time in Brighton. I do apologize that certain information was not given to you and rest assured this has been fed back to our Front of House Manager. With regards to the cost of Breakfast, it is £15 per person if purchased beforehand and £17.50 if purchased on the day. I have also passed on your feedback to our executive team regarding the WIFI & Mineral Water for our Guests. Thank you for your kind words regarding the hotel cleanliness & friendly staff and we do hope you will consider returning to us in the not too distant future. Kind Regards

1 out of 5
Absolutely terrible service, room was not ready until 5pm, even then because I had needed to collect a friend for a 5.30 restaurant booking I had left my wife to wait for the room then to add insult to injury they would not give her the key as I was not there albeit I had already filled in the registration documents that included my mobile number that they could have used to confirm anything. Then no towels in the room, rubbish room location for a £269.00 a night room overlooking noisy smelly extraction unit. I will never stay there again and would not recommend it to anybody

Posted by on 30 Jun 2019

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Comment from Hotel Management

28 Jul 2019 by The Guest Relations Team

Thank you for taking the time to leave us you feedback. We are extremely sorry that the service received is not the level of service we expect from our staff members. Rest assured your feedback has been taken on board and passed to our Executive team to ensure appropriate training and feedback is provided. Thank you for taking the time to lave us your review and we do hope you will consider returning to us in the future. Kind Regards

1 out of 5
I paid over 600 pound to stay there and the bed was so old and hard springs popping out my back was very bad all my stay and I couldn't walk properly

Posted by on 2 Jun 2019

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Comment from Hotel Management

2 Jun 2019 by The Guest Relations Team

Thank you for leaving feedback regarding your recent stay with us. Were very sorry to hear that the bed was difficult for you. I hope this was reported to our front office team. Please reach out to our Guest Relations Team if you would like to discuss this further. Kind Regards

3 out of 5
Positives were staff were polite and helpful, room clean, food good. Negatives were, long wait at check in, no free water or biscuits in room for a 4 star hotel, drinks expensive in hotel bar and the bed in room 422 was hard, lumpy and noisy with the slightest of movement, so had the worst nights sleep i've ever had in a hotel.

Posted by on 5 May 2019

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Comment from Hotel Management

20 May 2019 by The Guest Relations Team

Thank you for taking the time to leave us feedback regarding your recent stay with us. Your feedback has been taken on-board and we hope you will consider staying with us again in the not too distant future Kind Regards

2 out of 5

Posted by on 30 Mar 2019

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Comment from Hotel Management

13 May 2019 by The Guest Relations Team

Thank you for taking the time to leave feedback regarding your recent stay. We look forward to seeing you again in the future Regards

2 out of 5

Posted by on 30 Mar 2019

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Comment from Hotel Management

13 May 2019 by Guest Relations

Thank you for your feedback We look forward to seeing you again at the Hilton Brighton Metropole in the future Regards

About the Hilton Brighton Metropole

Location Kings Road, Brighton, England BN1 2FU

Property Features

Hilton Brighton Metropole offers its guests a full-service spa, an indoor pool, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference centres. A fitness centre, a sauna, and spa services are also featured at the business-friendly Hilton Brighton Metropole. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Brighton hotel.

  • 1 building
  • 340 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1890
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Gatwick Airport (LGW) (47.9 km / 29.8 mi)
  • Train station: Brighton Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Brighton Metropole offers 340 forms of accommodation with laptop-compatible safes and a hairdryer. This accommodation is furnished with sofa beds and desks. 32-inch Flat-screen televisions come with digital channels. Bathrooms include a bath and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Hypo-allergenic bedding
  • Bathtub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

1890 At The Met – This restaurant specialises in regional cuisine. Reservations are required.

Waterhouse Bar & Terrace – This beachfront cocktail bar specialises in regional cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Salt Room – This beach restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

A complimentary food shopping service is offered and 24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 6
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 30.00 per pet, per stay, plus a deposit of GBP 30.00 per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 17.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 15 per night (rates may vary)
  • Fee for in-room wired Internet: GBP 15 (rates may vary)
  • Self-parking fee: GBP 25 per night
  • Pet deposit: GBP 30.00 per stay
  • Pet fee: GBP 30.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brighton Hilton
  • Brighton Hilton Metropole
  • Brighton Metropole
  • Brighton Metropole Hilton
  • Hilton Brighton
  • Hilton Brighton Metropole
  • Hilton Metropole Brighton
  • Hilton Metropole Hotel Brighton
  • Metropole Brighton
  • Metropole Hilton Brighton
  • Hilton Brighton Metropole Hotel Brighton
  • Hilton Brighton Metropole Hotel
  • Hilton Brighton Metropole Hotel
  • Hilton Brighton Metropole Brighton
  • Hilton Brighton Metropole Hotel Brighton

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.