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4.1 out of 5

"Peculiar lighting system in the room requires a PHD in electronics! " More

By a verified traveller on Wed 25 Oct 2023

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Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£155* Per night/room 22 Jun - 23 Jun

Luxury Room, 1 King Bed, Business Lounge Access (with lounge access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 Bedroom (Prestige - with lounge access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of Sofitel London Heathrow's proximity to the airport. During your stay, you'll be close to Airport Bowl. Free WiFi in public areas, 2 restaurants and a 24-hour gym are available.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have really good things to say about the accommodation, from the low noise level and comfy beds to the spaciousness and overall comfort
  • 6 minutes by car from Magna Carta Monument and 7 minutes from Airport Bowl

Sofitel London Heathrow ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel London Heathrow

Everyone (6) Couples (3) Family (3)
4 out of 5

Posted by on 26 Nov 2023

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Comment from Hotel Management

17 Dec 2023 by Alessandro Mortillaro

Dear Alasdair, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager

5 out of 5
Peculiar lighting system in the room requires a PHD in electronics!

Posted by on 25 Oct 2023

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Comment from Hotel Management

27 Oct 2023 by Alessandro Mortillaro

Dear Rick,Thank you for your recent review.We look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager

5 out of 5
Lovely hotel and great service. So convenient for terminal 5 departures.

Posted by on 9 Oct 2022

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Comment from Hotel Management

9 Oct 2022 by Alessandro Mortillaro

Dear Christine, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

5 out of 5
Fantastic hotel with close proximity to terminal 5 and therefore very good for a stopover. Reception staff were very friendly and helpful offered an upgrade to a luxury room with lounge access and breakfast which was a very good deal. Staff in the club millesime lounge were extremely attentive during the evening drinks with hot and cold canapés being served. Breakfast buffet was excellent with full English, continental and egg station where omelettes and eggs Benedict can be made to order. Luxury Room was very spacious and clean, bed and pillows comfortable and bathroom stocked with gorgeous Espa toiletries. Robes and slippers in room also. All in, this was a great stay and I will book again when I next have a stopover at Heathrow.

Posted by on 25 Aug 2022

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Comment from Hotel Management

25 Aug 2022 by Alessandro Mortillaro

Dear Claire, Thanks for your review, we are pleased you enjoyed your overall stay and service. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

4 out of 5
Beautiful hotel but the layout is quite confusing.

Posted by on 4 Jun 2022

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Comment from Hotel Management

9 Jun 2022 by Alessandro Mortillaro

Dear Christine, Thanks for your review, we are pleased you enjoyed your stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

5 out of 5

Posted by on 24 Apr 2022

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Comment from Hotel Management

8 Oct 2022 by Alessandro Mortillaro

Dear Nicola, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

3 out of 5
Property is ideally situated at LHR T5. Lovely rooms and good breakfast. However, booked and paid on ebookers which was recognised at check-in but at check-out we were also charged by the hotel. We queried this and were told the double charge would be refunded within 5 working days - still waiting !

Posted by on 2 Apr 2022

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Comment from Hotel Management

2 May 2022 by Guest Relations Team

Dear Valuable Guest, Many thanks for sharing your experience and constructive feedback following your stay with us. On behalf of the entire team please accept our apologies for a less satisfactory experience and rest assured that we will follow up on your notes. We hope to have another opportunity to welcome you back and make it right for you. Best Regards

5 out of 5

Posted by on 17 Feb 2022

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Comment from Hotel Management

8 Oct 2022 by Alessandro Mortillaro

Dear John, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

4 out of 5
The easy access to Terminal 5 and trolleys provided to transport luggage into the terminal

Posted by on 15 Dec 2021

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Comment from Hotel Management

8 Oct 2022 by Alessandro Mortillaro

Dear Ian, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

5 out of 5
Very classy, comfortable hotel very convenient for terminal 5. Staff helpful and considerate, very nice room and excellent facilities. Will definitely use this hotel again.

Posted by on 4 Oct 2021

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Comment from Hotel Management

19 Nov 2022 by Alessandro Mortillaro

Dear Susan, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

Property Features

Sofitel London Heathrow offers its guests a sauna and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre, 45 meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 32292 sq ft of conference space
  • 3000 sq. m of conference space
  • Built in 2008
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Heathrow Terminal 5 Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and free newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 21-inch LCD televisions come with premium digital channels. Bathrooms include a separate bath and shower, dressing gowns, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Fridge
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.

Vivre – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.

La Belle Epoque – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. Guests are required to download the property's Accor Hotels mobile app before check-in.

Front desk staff will greet guests on arrival. Guests are required to download the property's Accor Hotels mobile app before check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 35.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a security system

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Property mobile app required for guests
  • Property mobile app name Accor Hotels
  • Onsite COVID-19 testing (PCR) is available
  • LGBTQ friendly
  • Smoke detector
  • Reservations are required for on-site COVID-19 testing
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Number of children who can stay free - 2
  • Debit cards
  • Renewable energy source - geothermal
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 27.00 per person
  • Covered self-parking fee: GBP 40.00 per night
  • Early check-in fee: GBP 90.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Sofitel
  • London Heathrow Sofitel
  • London Sofitel
  • London Sofitel Heathrow
  • Sofitel Heathrow
  • Sofitel Heathrow London
  • Sofitel London
  • Sofitel London Heathrow
  • Sofitel London Hotel
  • Sofitel London Hotel Heathrow
  • Sofitel London Heathrow Hotel West Drayton
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow West
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow Hotel West Drayton

You should know

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key Global
  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.