4.6 out of 5

"Excellent hotel for Terminal 5 as only 5 minutes walk away through a covered walkway direct from hotel to Terminal. Staff are to be commended for thei ... " More

By a verified traveller on Fri 27 Jul 2018

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Hotel Description

Our customers tell us they enjoy the family-friendly amenities at Sofitel London Heathrow. During your stay, you'll be connected to the airport and close to Stockley Park. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 2008, this 5-star hotel has 605 rooms over 4 floors. Pillowtop beds and LCD TVs are available in all rooms.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and LCD TVs
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to manicures and pedicures, body treatments or body wraps at the spa
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a health club and a sauna
  • Guests have good things to say about the accommodation for the spaciousness and low noise level
  • 9 minutes by car from Stockley Park and 14 minutes from London Motor Museum

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£120 per night

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Sofitel London Heathrow ratings based on 27 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel London Heathrow

Everyone (17) Couples (3) Business (2) Family (2) Other (2)
4 out of 5

Posted by on 16 May 2019

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5 out of 5

Posted by on 7 May 2019

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5 out of 5
Staff all extremely helpful friendly and attentative without being intrusive. Location to airport and convenience of being able to check in bags at hotel.

Posted by on 15 Apr 2019

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5 out of 5
Love the ease for travelling from Terminal 5. The restaurant serves delicious food.

Posted by on 11 Apr 2019

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5 out of 5
I had been told by a colleague that this was a good hotel but our experience far exceeded the recommendation. Very attentive staff at check-in. Polite and efficient. Ease of access from main terminal - perfect. Room - exceptional quality for the price and very quiet. Without doubt I will recommend this hotel.

Posted by on 15 Feb 2019

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5 out of 5

Posted by on 5 Feb 2019

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5 out of 5
Very nice clean hotel. Can’t get better for Terminal 5

Posted by on 31 Jan 2019

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5 out of 5

Posted by on 13 Dec 2018

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4 out of 5
The location, staff and room were absolutely brilliant. My only concern was when calling the Reception or any or the services from the in room telephone, it took a very long time for someone to answer or at times, nobody answerered.

Posted by on 10 Dec 2018

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5 out of 5

Posted by on 19 Nov 2018

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Property Features

Sofitel London Heathrow offers its guests a full-service spa, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business centre and a limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference rooms. Multilingual staff, gift shops/news stands, and concierge services are also featured at the luxury Sofitel London Heathrow. For a fee, parking is available. This 5-star West Drayton hotel is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 32292 sq ft of conference space
  • 3000 sq. m of conference space
  • Built in 2008
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (5.5 km / 3.4 mi)
  • Train station: Heathrow Terminal 5 Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel London Heathrow offers 605 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. LCD televisions come with premium digital channels and pay-per-view films. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Sofitel London Heathrow has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

  • Golfing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.95 per person (approximately)
  • Self-parking fee: GBP 18.00 per night
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per stay
  • A facilities fee includes use of:

  • – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel London Heathrow Hotel West Drayton
  • Sofitel London Heathrow Hotel
  • Sofitel London Heathrow West Drayton
  • Sofitel London Heathrow

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.