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4.6 out of 5

"Comfy beds, smart TVs with chrome cast and friendly staff. Small swimming pool but perfectly adequate and a sauna. Only slight concern was the inabi ... " More

By a verified traveller on Wed 11 Mar 2020

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Aloft London Excel. During your stay, you'll be connected to the convention centre and just a quick walk from Excel Exhibition Centre. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 252 rooms over 8 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, fridges and rainfall showerheads
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Docksider Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, conference space and a computer
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 11 minutes by car from London Stadium and 12 minutes from Tower Bridge
  • Pets welcome free of charge (restrictions apply)

Room, 1 King Bed, Non Smoking, View (Urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom, Non Smoking, View

Bed Count 1 Double Bed Maximum Occupancy 4 Max

aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

aloft, Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Aloft London Excel ratings based on 23 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Aloft London Excel

Everyone (17) Family (3)
5 out of 5
Comfy beds, smart TVs with chrome cast and friendly staff. Small swimming pool but perfectly adequate and a sauna. Only slight concern was the inability to lock the unisex changing rooms and nowhere to shower straight from the pool, unless I just missed it

Posted by on 11 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by Laura

Aloha! Thank you very much for your great feedback! I am glad to see that you had a positive experience at Aloft and that we were able to meet your requests. We hope that we will be welcoming you back soon! Have an easy breezy day!

5 out of 5
All good. Clean and spacious rooms, nice heated pool, good rates available

Posted by on 9 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Laura

Aloha! Thank you very much for your great feedback! I am glad to see that you had a positive experience at Aloft and that we were able to meet your requests. We hope that we will be welcoming you back soon! Have an easy breezy day!

4 out of 5

Posted by on 30 Nov 2019

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Comment from Hotel Management

6 Dec 2019 by Laura

Aloha! Thank you very much for your great feedback! I am glad to see that you had a positive experience at Aloft and hope that we will be welcoming you back soon! Have an easy breezy day!

5 out of 5
There was extremely friendly and helpful staff at reception and in the restaurant on my last day. They were wonderful at what they do!

Posted by on 22 Aug 2019

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Comment from Hotel Management

30 Sep 2019 by Aloft Team

Thank you so much for your great feedback. We hope to see you soon again!

4 out of 5
access to Excel was great. Damages to the doors and walls to rooms on floor 2 and around the service areas on floor 2 - not very aesthetically pleasing. for the Rate - excellent hotel

Posted by on 19 May 2019

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5 out of 5
I had a lovely weekend with my son at the hotel . Very kind staff with smile on their faces. The hotel swimming pool was excellent snd I liked that it was open till 11 pm ! So we could rrlax at the end if a busy day. The staff at the bar and specially the manager of the bar were excellent , very helpful and very kind. Initially i thought it was a bit far from the centrsl london on the map but when i got to the hotel I noticed it has LDR just 1 min walk from hotel and in 30 min I could get to central london.

Posted by on 18 Mar 2019

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5 out of 5

Posted by on 18 Mar 2019

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5 out of 5

Posted by on 21 Dec 2018

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5 out of 5
Got to choose where in the hotel we stayed and got early check in which was very much appreciated when we visited for the Winter Wonderland, was definitely worth it despite being out of the way of where we were visiting in London.

Posted by on 20 Dec 2018

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5 out of 5

Posted by on 16 Dec 2018

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Renovations + Closures

This property is closed from 14 April 2020 to 31 July 2020 (dates subject to change).

Property Features

Aloft London Excel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Aloft London Excel. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 252 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (2.7 km / 1.7 mi)
  • Train station: London West Ham Station (4.8 km / 3 mi)
  • Metro station: Prince Regent Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aloft London Excel offers 252 forms of accommodation with an iron/ironing board. This individually furnished accommodation includes desks. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead. This London hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Fridge
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Docksider Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

WXYZ – This cocktail bar only serves light fare. Happy hour is offered.

Food and beverage area – This lobby lounge only serves light fare. Open 24 hours. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. For more details, please contact the property using the information on the booking confirmation.

Complimentary Camp Aloft mattresses can be provided for children 12 years and under. Extra beds are not available in the hotel.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

This property doesn't offer after-hours check-in. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 17.50 per person (approximately)
  • Self-parking fee: GBP 16 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft ExCeL
  • Aloft ExCeL Hotel
  • Aloft ExCeL Hotel London
  • Aloft ExCeL London
  • Aloft London
  • Aloft London ExCeL
  • ExCeL Aloft London
  • ExCeL London Aloft
  • London Aloft
  • London ExCeL Aloft
  • Aloft London Excel England
  • Aloft London Excel Hotel London
  • Aloft London Excel Hotel
  • Aloft London Excel England
  • Aloft London Excel Hotel
  • Aloft London Excel London
  • Aloft London Excel Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.