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4.5 out of 5

"no complaints, the room was very hot when we arrived but settled after a day. " More

By a verified traveller on Thu 26 Oct 2023

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aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£81* Per night/room 30 Jun - 1 Jul

Urban, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

aloft, Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Aloft London Excel. During your stay, you'll be connected to the convention centre and just a quick walk from ExCeL Exhibition Centre. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Docksider Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the spaciousness, cleanliness and comfy beds
  • 11 minutes by car from London Stadium and 11 minutes from O2 Arena
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Aloft London Excel ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aloft London Excel

Everyone (10) Couples (1) Family (4)
5 out of 5
no complaints, the room was very hot when we arrived but settled after a day.

Posted by on 26 Oct 2023

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Comment from Hotel Management

26 Oct 2023 by Aloft London Excel

Thank you for your feedback. We are sorry to hear about the experience with the heating. We are glad it got settled eventually.

5 out of 5
The kids and I had a fantastic stay, beds very comfortable, rooms spacious great amenities (gym, pool, sauna and steam room) and staff amazing! Would definitely recommend ☺️

Posted by on 28 Aug 2023

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Comment from Hotel Management

30 Aug 2023 by Aloft Team

Dear Sylvia, Thank you so much for your feedback! We hope to see you back soon!

5 out of 5
Comfy beds, smart TVs with chrome cast and friendly staff. Small swimming pool but perfectly adequate and a sauna. Only slight concern was the inability to lock the unisex changing rooms and nowhere to shower straight from the pool, unless I just missed it

Posted by on 11 Mar 2020

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Comment from Hotel Management

17 Mar 2020 by Laura

Aloha! Thank you very much for your great feedback! I am glad to see that you had a positive experience at Aloft and that we were able to meet your requests. We hope that we will be welcoming you back soon! Have an easy breezy day!

5 out of 5
All good. Clean and spacious rooms, nice heated pool, good rates available

Posted by on 9 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Laura

Aloha! Thank you very much for your great feedback! I am glad to see that you had a positive experience at Aloft and that we were able to meet your requests. We hope that we will be welcoming you back soon! Have an easy breezy day!

4 out of 5

Posted by on 30 Nov 2019

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Comment from Hotel Management

6 Dec 2019 by Laura

Aloha! Thank you very much for your great feedback! I am glad to see that you had a positive experience at Aloft and hope that we will be welcoming you back soon! Have an easy breezy day!

5 out of 5
There was extremely friendly and helpful staff at reception and in the restaurant on my last day. They were wonderful at what they do!

Posted by on 22 Aug 2019

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Comment from Hotel Management

30 Sep 2019 by Aloft Team

Thank you so much for your great feedback. We hope to see you soon again!

4 out of 5
access to Excel was great. Damages to the doors and walls to rooms on floor 2 and around the service areas on floor 2 - not very aesthetically pleasing. for the Rate - excellent hotel

Posted by on 19 May 2019

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5 out of 5
I had a lovely weekend with my son at the hotel . Very kind staff with smile on their faces. The hotel swimming pool was excellent snd I liked that it was open till 11 pm ! So we could rrlax at the end if a busy day. The staff at the bar and specially the manager of the bar were excellent , very helpful and very kind. Initially i thought it was a bit far from the centrsl london on the map but when i got to the hotel I noticed it has LDR just 1 min walk from hotel and in 30 min I could get to central london.

Posted by on 18 Mar 2019

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5 out of 5

Posted by on 18 Mar 2019

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5 out of 5

Posted by on 21 Dec 2018

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Property Features

Aloft London Excel offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Aloft London Excel. Parking is available for a fee. This 4-star London hotel is smoke free.

  • 252 guestrooms or units
  • 8 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: London West Ham Station (4.1 km / 2.5 mi)
  • Metro station: Prince Regent Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aloft London Excel offers 252 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Fridge
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Docksider Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

WXYZ – This cocktail bar only serves light fare. Happy hour is offered.

Food and beverage area – This lobby lounge only serves light fare. Open 24 hours. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Camp Aloft mattresses can be provided for children 12 years and under. Extra beds are not available in the hotel.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments and cash

This property uses eco-friendly cleaning products

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, cash and mobile payments. This property uses eco-friendly cleaning products.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.50 for adults and from GBP 8.75 for children
  • Self-parking fee: GBP 16 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft ExCeL
  • Aloft ExCeL Hotel
  • Aloft ExCeL Hotel London
  • Aloft ExCeL London
  • Aloft London
  • Aloft London ExCeL
  • ExCeL Aloft London
  • ExCeL London Aloft
  • London Aloft
  • London ExCeL Aloft
  • Aloft London Excel England
  • Aloft London Excel Hotel London
  • Aloft London Excel Hotel
  • Aloft London Excel England

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.