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"Noisy at night in the bar area and when they had an event on. People banging on floor upstairs above the bedroom. TV was quite slow to turn on. Good t ... " More

By a verified traveller on Mon 21 Oct 2019

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Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 3 Single Beds, Non Smoking

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Best Western Palm Hotel gets good marks from our customers. During your stay, you'll be within walking distance of Golders Hill Park. Free WiFi in public areas, free self-parking and free train pick-up service are available. This 4-star hotel has 101 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, room service and premium bedding
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the breakfast and the beds
  • Just a 3-minute drive from Brent Cross Shopping Centre and 5 minutes from Golders Hill Park
  • Free train station pick-up and train station drop-off shuttle service
  • Pets welcome free of charge (restrictions apply)

Best Western Palm Hotel ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Palm Hotel

Everyone (5) Couples (1) Business (3) Students (1)
3 out of 5
Noisy at night in the bar area and when they had an event on. People banging on floor upstairs above the bedroom. TV was quite slow to turn on. Good that there was a lot of sky channels available. No water in room, forced to buy a bottle for £3.90 which was overpriced. Should provide free bottles of water in room. Staff were friendly and helped but when I asked for a toothbrush I had to collect it from the reception myself rather than someone bringing it to the room. Same thing with the food that I ordered, had to collect myself.

Posted by on 21 Oct 2019

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5 out of 5

Posted by on 19 Aug 2019

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5 out of 5

Posted by on 23 Sep 2018

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4 out of 5

Bus And Tube Close By And City Amenities Near By .

Staff Were Very Polite And Excellent At Doing Their Roles Of Hotel Staff Like I Would Recommend This Hotel To Anyone And Breakfast Was Very Reasonably Priced At Ten Pounds .

Posted by , from Dublin Ireland on 22 Apr 2018

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Comment from Hotel Management

19 Jun 2018 by Guest Relation

Dear Declan, thank you very much for taking the time to leave a review. Delighted to hear that you enjoyed the breakfast, and I hope that we have the opportunity to welcome you back in our hotel the near future. Kind regards

1 out of 5

Nightmare Stay

This was the 2nd time we stay here. 1st time wasn't a good experienced too. When we check in 1st time, the toilet was full of cigarettes smell. We complaint and the staff was upgrade us to a better room. So we thought its only occasionally having such a problem. So we decide give another try. But this time was totally unacceptable. When we were check to the room. The toilet wasn't clean and it was left over some poo inside the toilet. when we complaint to the reception. They told us it was impossible. They didn't change the room straight away, they told us to wait and they will go and check inside the toilet. Finally they do apologise and try to upgrade us to a better room so called executive room. It wasn't good either, the double bed was broken and the pillow full of hole hard. It doesn't like a 4 star hotel. I think it should bring downgrade to 2 or 3 star. It's totally not up to 4 start hotel standard. Not even a 3 star too I think.

Posted by , from london on 17 Jan 2017

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Comment from Hotel Management

29 Jan 2017 by Ivona J

Dear Guest, I am so sorry to hear that you did not enjoy your stay at the hotel. If there is anything else I can help you with, please do not hesitate to contact me directly. Kind regards Ivona J - Operations

3 out of 5

Trip to London

Bed was not very comfortable unfortunately l could feel the springs. You can also hear a lot of road noise

Posted by on 27 Mar 2016

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3 out of 5

Good - but location not ideal

All good except the location - right on the busy Hendon Way. I like to open windows but windows were sealed, and anyway, it would have been very noisy. I really didn't like the look of the menu so never ate at the hotel. Nothing much around so you've got to go over to GoldersGreen - 1 mile away. However, lovely big room, very clean and the staff were cheerful and helpful. However, I wouldn't choose it again.

Posted by on 6 May 2012

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5 out of 5

Excellent hotel

One of the best stay i ever had in london. and Staff was very cordial and welcomming

Posted by on 18 Mar 2012

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4 out of 5

Posted by on 16 Oct 2018

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4 out of 5

Super Hotel für Wochenendtrip

Pros: Das Preis-Leistungs-Verhältnis.
Cons: Im Badezimmer hat es komisch gerochen. Wir würden vorschlagen die Abwasserrohre einmal gründlich zu reinigen und einen Duftspender aufzustellen.
Location: Das Hotel ist ca. 20 Minuten von der Oxfordstreet entfernt. Es liegt direkt an einer Hauptstrasse ist mit dem ÖV jedoch sehr gut zu erreichen.
Wir (3 Frauen) haben 4 Nächte in diesem Hotel verbracht über Silvester. Die Zimmer waren eher eng aber alles in Allem war der Komfort sehr zufriedenstellend. Die Betten waren sehr bequem und jeden Tag wurde geputzt und neue Handtücherbereitgelegt. Das Personal war sehr freundlich und stets hilfsbereit. Die Wände sind leider sehr dünn weshalb man schnell laute Geräusche hören kann. Sobald man einmal mit dem Bus (Nr. 113) und der Underground (Jubilee line) ins Londoner Zentrum gefahren ist, hat man den Dreh schnell raus. Das Zentrum hat man innerhalb von 20 Minuten erreicht. Ausserdem fahren an den Wochenenden Nachtbüsse bis 4 Uhr morgens. Wir würden dieses Hotel auf jeden Fall erneut buchen.

Posted by on 3 Jan 2017

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Comment from Hotel Management

8 Jan 2017 by Ivona J

Dear Guest, Many thanks for your feedback and I am glad that you overall enjoyed your stay with us. We look forward seeing you back again soon. Kind regards Ivona J - Operations Manager.

Renovations + Closures

This property is closed from 5 August 2021 to 30 September 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Palm Hotel offers its guests a fitness centre, tour or ticket assistance, and complimentary newspapers in the lobby. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A train station pick-up shuttle and A train station drop-off shuttle are free. The business-friendly Best Western Palm Hotel also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Limited free parking is available on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 3 levels
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: London Cricklewood Station (1 km / 0.6 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free self parking

Room Amenities

Best Western Palm Hotel offers 101 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Bar – On-site bar. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard and American Express; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 for adults and GBP 7.50 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Palm
  • Best Western Palm
  • Best Western Palm Hotel
  • Best Western Palm Hotel London
  • Best Western Palm London
  • Palm Best Western
  • Palm Best Western Hotel
  • Palm Hotel Best Western
  • BEST WESTERN Palm Hotel London, England
  • Palm Hotel London
  • Best Western Palm Hotel London
  • Best Western Palm Hotel Hotel
  • Best Western Palm Hotel London
  • Best Western Palm Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.