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"A modern and simple decor which was comfortable and quiet. Ideal for my purposes of attending a conference in the Excel which is across the road. The ... " More

By a verified traveller on Thu 14 Nov 2019

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Room, 2 Double Beds (The Mansion from Home)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Single Beds (The Duet)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Queen Bed (The Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Double Bed (The Home from Home)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed (The Interconnecting Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at ibis Styles London Excel. During your stay, you're just a quick walk from Excel Exhibition Centre. Free WiFi in public areas, a restaurant and a bar are available. Built in 2000, this 3-star hotel has 305 rooms over 5 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • All rooms offer pillowtop beds, flat-screen TVs and room service
  • Free WiFi
  • Enjoy British cuisine while dining at Restaurant
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • 9 minutes by car from O2 Arena and 10 minutes from South Park

ibis Styles London Excel ratings based on 16 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis Styles London Excel

Everyone (10) Family (2)
5 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

28 Jan 2020 by Myllena Martins

Good Morning, Thank you for you review. We appreciate you had a great time with us. Kind Regards

5 out of 5
A modern and simple decor which was comfortable and quiet. Ideal for my purposes of attending a conference in the Excel which is across the road. The next door pub access was integrated and very convenient. Spotlessly clean. No frills.

Posted by on 14 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Ibis Styles London Excel

Dear guest, Thank you very much for taking the time to write a review. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. It is our hope that you will allow us to serve you again in the near future! Kind Regards,

2 out of 5

Posted by on 9 May 2019

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Comment from Hotel Management

17 May 2019 by Ibis Styles London Excel

Dear guest, Thank you for taking the time to share your experience. Your feedback is important to us and I am disappointed to read that the Ibis product did not meet your expectations. We wish you well and hope to serve you better in the future Kind regards,

2 out of 5
Awful windows broken room freezing dirty appearance not a nice experience

Posted by on 19 Mar 2018

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3 out of 5

Average hotel, superb food

I stayed in the ibis for 3 nights. The bed was hard! The bathroom cramped, and the tv had interference. BUT one of their chefs is incredible, the meals I had on Monday and Tuesday night were sublime, steak cooked perfectly, roast potatoes seasoned to perfection and roast veg that melted when ate. This chap alone made the stay worth it! I was knackered with a bad back when I left, but I'd ate well!

Posted by , from Leeds on 23 Aug 2017

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Comment from Hotel Management

25 Aug 2017 by The Ibis Styles London Excel.

Dear Chris, Thank you for taking the time to write a review about your recent stay with us. It is always a pleasure to read such positive feedback about our chef. I'm sorry that you encountered some problems during your staying with us, rest assured that this has just been discussed with the team and appropriate measures will be taken to prevent future occurrence. Again, thank you for the review and it is our hope that you will allow us to serve you again in the near future!

3 out of 5

Average

Medium to good experience. Good breakfast, just 50 yards from DLR train. Door on shower room not sliding properly, door to the corridor had too much gap had to put towel to stop the draft. Not worth the full asking price but we had a good deal 40% off so can't complain.

Posted by , from Biglari on 21 Dec 2016

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4 out of 5

New and modern

Convenient and near to dlr station. Good breakfast and decent wifi

Posted by on 7 Aug 2016

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3 out of 5

Posted by on 26 Nov 2019

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Comment from Hotel Management

29 Nov 2019 by Ibis Styles London Excel.

Dear guest, Thank you for taking the time to share your experience. We appreciate the feedback about our Hotel and look forward to welcoming you back on your next visit to London. Kind Regards,

3 out of 5
Reception oli tyly ja surkea. Hotelli siisti ja hinta laatu kohdallaan. Sijainti ei oikein hyvä.

Posted by on 26 Aug 2019

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1 out of 5

Posted by on 2 Aug 2019

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Comment from Hotel Management

14 Aug 2019 by Ibis Styles London Excel.

Dear guest, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel and we're sorry you encountered some issues during your recent stay. We constantly strive to provide the best service possible, while using feedback to facilitate improvement. We wish you well and thank you for the feedback Kind regards,

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 0 square feet (0 square metres). The eco-friendly ibis Styles London Excel also features tour or ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available. A complete renovation of ibis Styles London Excel was completed in January 2013. This 3-star London hotel is smoke free.

  • 1 building
  • 305 guestrooms or units
  • 5 levels
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (2.3 km / 1.4 mi)
  • Train station: London West Ham Station (3.2 km / 2 mi)
  • Metro station: Custom House for ExCel Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Styles London Excel offers 305 forms of accommodation with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining
  • Flat-screen television
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 5:00 AM to 11:30 AM.

Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Cafe – This café serves breakfast, lunch and light fare. Open selected days.

Pub – This pub serves dinner and light fare. Happy hour is offered. Open daily.

Room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 5 for adults and GBP 5 for children (approximately)
  • Self-parking fee: GBP 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Styles Excel
  • ibis Styles Excel Hotel
  • ibis Styles Excel Hotel London
  • ibis Styles Excel London
  • ibis Styles London
  • ibis Styles London Excel
  • London Excel ibis Styles
  • London ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles London Excel Hotel
  • ibis Styles London Excel Hotel
  • ibis Styles London Excel London
  • ibis Styles London Excel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.