"Medium to good experience. Good breakfast, just 50 yards from DLR train. Door on shower room not sliding properly, door to the corridor had too much g ... " More

By a verified traveller on Wed 21 Dec 2016

Enter dates to see availability

Hotel Description

Our customers tell us that they enjoy the helpful staff at ibis Styles London Excel. During your stay, you're just a quick walk from Excel Exhibition Centre. Features include free breakfast and free WiFi in public areas, plus a restaurant. Built in 2000, this 3-star hotel has 305 rooms over 5 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • All rooms offer pillowtop beds, flat-screen TVs and room service
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy British cuisine while dining at Restaurant
  • Self-parking available for a fee
  • Amenities include a front-desk safe, laundry facilities and coffee/tea in a common area
  • Guests speak favourably about the overall condition of the property and the area's walkability
  • 9 minutes by car from O2 Arena and 10 minutes from South Park

Room (The Duet)

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£43 per night

Room (The Mansion from Home)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Room (The Queen)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room (The Home from Home)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room (The Interconnecting Queen)

Bed Count 2 Double Beds Maximum Occupancy 2 Max

ibis Styles London Excel ratings based on 11 verified reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ibis Styles London Excel

Everyone (7) Family (2)
2 out of 5

Posted by on 9 May 2019

Was this review helpful to you?
Comment from Hotel Management

17 May 2019 by Ibis Styles London Excel

Dear guest, Thank you for taking the time to share your experience. Your feedback is important to us and I am disappointed to read that the Ibis product did not meet your expectations. We wish you well and hope to serve you better in the future Kind regards,

2 out of 5
Awful windows broken room freezing dirty appearance not a nice experience

Posted by on 19 Mar 2018

Was this review helpful to you?
3 out of 5

Average hotel, superb food

I stayed in the ibis for 3 nights. The bed was hard! The bathroom cramped, and the tv had interference. BUT one of their chefs is incredible, the meals I had on Monday and Tuesday night were sublime, steak cooked perfectly, roast potatoes seasoned to perfection and roast veg that melted when ate. This chap alone made the stay worth it! I was knackered with a bad back when I left, but I'd ate well!

Posted by , from Leeds on 23 Aug 2017

Was this review helpful to you?
Comment from Hotel Management

25 Aug 2017 by The Ibis Styles London Excel.

Dear Chris, Thank you for taking the time to write a review about your recent stay with us. It is always a pleasure to read such positive feedback about our chef. I'm sorry that you encountered some problems during your staying with us, rest assured that this has just been discussed with the team and appropriate measures will be taken to prevent future occurrence. Again, thank you for the review and it is our hope that you will allow us to serve you again in the near future!

3 out of 5

Average

Medium to good experience. Good breakfast, just 50 yards from DLR train. Door on shower room not sliding properly, door to the corridor had too much gap had to put towel to stop the draft. Not worth the full asking price but we had a good deal 40% off so can't complain.

Posted by , from Biglari on 21 Dec 2016

Was this review helpful to you?
4 out of 5

New and modern

Convenient and near to dlr station. Good breakfast and decent wifi

Posted by on 7 Aug 2016

Was this review helpful to you?
3 out of 5
Der Liftboden ist in einem ganz schlechten Zustand. Die Reinigung war ganz schlecht. Badezimmer wurde nicht wirklich gereinigt. Haare und Wasserflecken auf dem Lavabo. Der Boden wurde gar nicht gereinigt.

Posted by on 25 Jun 2019

Was this review helpful to you?
1 out of 5

Posted by on 17 May 2019

Was this review helpful to you?
Comment from Hotel Management

17 May 2019 by Ibis Styles London Excel

Dear guest,Thank you for taking the time to share your experience. Your feedback is important to us and I am disappointed to read that the Ibis product did not meet your expectations. We wish you well and hope to serve you better in the future Kind regards,

4 out of 5
Wir hatten einen angenehmen Aufenthalt. Das Hotelpersonal war ausgesprochen freundlich und hilfsbereit. Das Frühstück war super.

Posted by on 26 Feb 2018

Was this review helpful to you?
Comment from Hotel Management

28 Feb 2018 by Ibis Styles London Excel.

Dear Guest, Thank you for taking the time to share your experience. We appreciate the feedback about our Hotel and look forward to welcoming you back on your next visit to London. Kind Regards,

4 out of 5

Messegelände Exel in geh nähe

Location: Messegelände Exel in geh nähe, Flughafen London City
Messegelände Exel in geh nähe ... vom Flughafen und Bahnhof perfekt gelegen

Posted by on 23 Oct 2017

Was this review helpful to you?
Comment from Hotel Management

25 Oct 2017 by Ibis Styles London Excel

Dear guest, Thank you for taking the time to share your experience. We appreciate the feedback about our Hotel and look forward to welcoming you back on your next visit to London. Kind Regards,

4 out of 5

Nice hotel ans soon very close to the station

Trotz Großstadt sehr ruhig. Ideal wenn Anreise mit dem Auto. Verbindung zum City Zentrum sehr gut. Hotel hat gut gefallen.

Posted by on 26 Jul 2017

Was this review helpful to you?
Comment from Hotel Management

31 Jul 2017 by The Ibis Styles London Excel

Dear Guest, Thank you very much for taking the time to write a review and for your positive comments. We look forward to welcoming you back on your next visit to London. Kind Regards

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Event space at this hotel measures 0 square feet (0 square metres). The business-friendly ibis Styles London Excel also features tour or ticket assistance, coffee/tea in common area, and laundry facilities. Parking is available for a fee. A complete renovation of ibis Styles London Excel was completed in January 2013. This 3-star London hotel is smoke free.

  • 1 building
  • 305 guestrooms or units
  • 5 levels
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Built in 2000
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LCY-London City) (2.3 km / 1.4 mi)
  • Train station: London West Ham Station (3.2 km / 2 mi)
  • Metro station: Custom House for ExCel Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Styles London Excel offers 305 forms of accommodation with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining
  • Flat-screen television
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free continental breakfast daily from 6:30 AM to 10 AM.

Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Cafe – This café serves breakfast, lunch and light fare. Open selected days.

Pub – This pub serves dinner and light fare. Happy hour is offered. Open daily.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 15.00 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Styles London Excel Hotel
  • ibis Styles Excel Hotel
  • ibis Styles London Excel
  • ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.